Returns
Non-consumable goods
We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to Per’La Specialty Roasters, Podium Place, 31a Bone Lane, Newbury RG14 5SH.
Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. Please note that returns to our third-party suppliers for non-faulty goods may incur a re-stocking fee.
We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.
Consumable goods
Whilst we want you to be happy with your order, as coffee is a consumable product we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Head of Coffee. Please use the contact information below and we will then work with you to resolve the issue.
At the moment with the current Covid-19 situation we cannot be held responsible for delays in shipping that have been caused by the current climate.
Per’La Specialty Roasters
Podium Place
31a Bone Lane
Newbury
RG14 5SH
Phone: 01635 953233
Cancellation
Recurring subscriptions
Please note that our subscriptions are recurring (those that have automatic repeat payment) and can be cancelled at any time by accessing your account online and requesting a cancellation.
If payment fails for a recurring subscription, we will attempt to contact you and take the payment from the nominated card again two days later up to a total of three times. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.
All Orders of products
Cancellation of orders and refund requests can be made however please note the terms of the following:
Refunds will not be given to orders cancelled after coffee has been roasted. Coffee is roasted to order.
Gift cards are not transferable or refundable.
Training bookings can be cancelled and either refunded or rescheduled if 24 hours’ notice is given. No show appointments are non-refundable.
Terms of promotions
Promotions are subject to stock availability and exclude shipping costs where applicable. Per’La Specialty Roasters cannot be held responsible for any computer or system errors that prevent promotional code from being entered.
Discount codes cannot be used in conjunction with any other offers and apply to web orders only.
Per’La Specialty Roasters standard web shop terms apply.
